Privacy Policy best66
best66 cares about your privacy. This policy clearly explains how we collect, use, store and protect your personal information when you use our platform.
Six Data Protection Principles
Every piece of information you provide to best66 is handled according to the following principles, without exception.
High-Level Data Security
All your data is encrypted using 256-bit SSL technology. Sensitive information such as passwords and payment details is never stored in plain text in our systems.
Minimum Data Collection
best66 only collects information that is strictly necessary to operate your account and ensure compliance with international licensing requirements. No excess data is collected without reason.
Your Information Is Never Sold
best66 never sells, rents or transfers your personal information to third parties for marketing purposes without your explicit consent. Your data belongs to you.
Full Control in Your Hands
You have the right to request access to, correction of, or deletion of your personal information at any time. The process is straightforward and can be initiated through our customer support team, which operates 24/7.
Licensing Compliance
As an internationally licensed platform, best66 complies with data protection requirements set by regulatory bodies. This includes mandatory Know Your Customer (KYC) procedures.
Full Transparency
Whenever this privacy policy is updated, best66 will notify users via notifications on the platform. You will always know how your information is being used.
1 Information We Collect
To provide quality best66 services, we collect several categories of personal information from users. This collection is done transparently and only for the purposes stated in this policy.
Identity Information
Full name, identification card number (MyKad), date of birth and gender. This is required for the identity verification (KYC) process mandated by our international licensing.
Contact Information
Your email address and mobile phone number. This information is used for account communications, two-factor authentication and important notifications related to your account.
Financial Information
Details related to your deposit and withdrawal transactions, including the payment methods used such as Touch 'n Go eWallet, DuitNow, FPX or cryptocurrency. We do not store full card numbers.
Platform Usage Data
Records of gaming activity, transaction history, game preferences and usage patterns. This data helps us identify any unusual activity and improve the user experience.
Important Note: All information collected is for platform operational purposes only. best66 will not use your information beyond the scope stated in this privacy policy.
2 How We Use Your Information
Information collected by best66 is used solely for the following purposes. Every use of data is based on legitimate operational needs or legal obligations under the licensing held by our platform.
- Account Management: Creating, verifying and maintaining your user account, including identity verification processes to ensure security.
- Transaction Processing: Handling your deposits and withdrawals securely and accurately through supported payment methods.
- Fraud Detection: Analysing activity patterns to detect and prevent fraud, money laundering and other unauthorised activities.
- Customer Support: Providing relevant and accurate assistance through our live chat and email services, which operate 24/7 in Malay and English.
- Legal Compliance: Meeting compliance obligations set by licensing authorities, including required record-keeping and reporting.
- Service Improvement: Using aggregated (non-personal) data to understand usage patterns and improve best66 products and services.
- Service Communications: Sending important notifications about your account, policy updates and critical security information via email or SMS.
3 Disclosure to Third Parties
best66 does not share your personal information with external parties except in the following limited circumstances. In all cases below, third parties are bound by strict confidentiality obligations.
Payment Service Providers
We share the necessary transaction information with payment processors to enable deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency. This information is the minimum required to complete each transaction.
Game Software Providers
Some game session data is shared with third-party game software providers solely for technical purposes such as maintaining game integrity and resolving outcome disputes. Your full identity information is not disclosed to these providers.
Regulatory Authorities
best66 may be required to disclose user information to regulatory bodies or law enforcement when legally obligated to do so. We will not disclose information beyond what is required by a lawful order.
Our Guarantee: best66 has never and will never sell your personal information to any party for marketing purposes, third-party advertising or any commercial purpose unrelated to the provision of our services.
4 Cookies and Tracking Technologies
The best66 website uses cookies and similar tracking technologies to ensure a smooth and secure user experience. Below is an explanation of the types of cookies we use.
🍪 Session Cookies
Required to maintain your login status while using the platform. These cookies are automatically deleted when you log out or close your browser.
🔒 Security Cookies
Help us identify suspicious login attempts and protect your account from unauthorised access. These cookies are a critical security component.
📊 Analytics Cookies
Collect usage data in aggregated and anonymous form to help us understand how users interact with the platform. You may choose to disable these cookies.
⚙️ Preference Cookies
Store your personal settings such as language preference, display theme and other platform configurations so you do not need to adjust them every time you log in.
You can manage or block cookies through your internet browser settings at any time. However, blocking certain cookies may affect platform functionality. Security and session cookies are required for the platform to function properly.
5 Data Storage and Security
best66 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or accidental disclosure.
- 256-Bit SSL Encryption: All data transmitted between your browser and best66 servers is encrypted using industry-standard SSL encryption.
- Secure Server Storage: Data is stored in licensed data centres equipped with physical and digital protection, with strict access controls.
- Two-Factor Authentication: We encourage users to enable two-factor authentication (2FA) for an additional layer of security on their accounts.
- Continuous Monitoring: Our systems are monitored continuously to detect any suspicious access attempts or security threats.
- Data Retention Period: Personal information is retained for as long as necessary to fulfil the purpose of collection and legal compliance obligations. Data is securely deleted when it is no longer needed.
If you suspect any suspicious activity on your account, please contact best66 customer support immediately via live chat or email. Our team is available 24/7 to assist you.
6 Your Rights as a User
As a best66 user, you have certain rights regarding your personal information. best66 is committed to respecting and facilitating the exercise of these rights.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
If your information is inaccurate or incomplete, you may request a correction through customer support.
Right of Erasure
You may request the deletion of your personal data, subject to applicable legal obligations.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
Data Portability Right
You may request that your data be sent in a machine-readable format for transfer to another platform.
Right to Restrict Processing
In certain circumstances, you may ask us to limit how your data is processed while an issue is being resolved.
To exercise any of the rights above, contact the best66 support team via live chat or email at [email protected]. We will process your request within a reasonable time in accordance with applicable legal obligations.
7 Underage Users
best66 is an online gambling platform that operates exclusively for adult users. We take the protection of children and minors very seriously.
Minimum Age Requirement: 21 Years Old
Registration and use of the best66 platform is restricted to individuals aged 21 and above. This is an absolute policy with no exceptions under any circumstances.
Mandatory Identity Verification
All new users are required to complete an identity verification process (KYC) before making any transactions. This process helps us ensure that no underage individuals are using the platform.
Important Notice: If you know or suspect that someone under 21 is using the best66 platform, please contact us immediately at [email protected]. Any account found to be used by an underage individual will be terminated immediately and any funds in it held pending the outcome of an investigation.
8 Changes to This Privacy Policy
best66 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to users before they take effect.
- Significant changes will be communicated via in-platform notifications and email to all registered users.
- The date of the most recent update will always be displayed at the top of this document for users' reference.
- Continued use of the best66 platform after a change notification is considered acceptance of the updated terms.
- If you do not agree with the changes made, you have the right to close your account by contacting our customer support.
9 Contact Us for Privacy Enquiries
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, the best66 team is ready to help.
Contact Our Privacy Team
We provide 24/7 support in Malay and English for all enquiries related to your privacy and data protection.
Dedicated Privacy Email:
[email protected]You can also reach us via live chat available directly on the best66 platform. Our team will respond within a reasonable timeframe.
A Safe and Trusted Gaming Platform
best66 combines high-standard data security with a complete gaming experience — online slots, live casino, sports betting, esports betting and arcade games, all in one fully protected account.
Minimum age 21 years. Gamble responsibly. Learn More